A: Members enjoy three exclusive benefits​ for more affordable and convenient hot pot experiences:

• Discount Privileges: Enjoy member prices​ (15%-20% lower than non-members) on all hot pot set meals, with extra discounts on bestsellers like the "Seafood Feast" and "Beef & Mutton Combo."
• Exclusive Set Meals: Unlock member-only sets (e.g., "Land-Sea-Air Fresh Combo" with imported seafood, grain-fed beef, and free-range goat), unavailable to non-members.
• Double Points + Redemption: Earn 2 points per 1 yuan spent (vs. 1 point for non-members). Redeem points for ingredients (e.g., 1,000 points = half a pound of fresh beef), soup bases, or free delivery coupons.
• Extra Perks: A 50-yuan no-threshold coupon for your birthday month, monthly "Member Day" (buy-one-get-one-free on selected sets), and priority access to new tastings (e.g., seasonal limited-edition seafood pots).

A: Members access 4 set meal series​ covering seafood, beef, mutton, chicken, duck, fish, and more—all with fresh, direct-supply ingredients and generous portions:

Set Meal Type​

Core Ingredients (Member Exclusive)​

Suitable For​

Seafood Carnival​

200g live shrimp (deveined) + 1 swimming crab (~300g) + 6 scallops + 150g squid rings + 8 mussels + dual-flavor soup base (spicy/clear) + 6-veggie platter + 4 dipping sauces

2-3 people

Premium Beef​

250g grain-fed beef roll + 200g snowflake beef chuck + 300g beef brisket (with tendon) + 150g beef tripe + soup base + veggie platter + 4 dipping sauces

2-3 people

Warm Winter Mutton​

250g Inner Mongolia lamb roll + 300g lamb chop (with bone) + 200g lamb offal combo (tripe/intestine/blood) + soup base + veggie platter + 4 dipping sauces

2-3 people

Chicken-Duck-Fish Family​

200g free-range chicken slices + 300g fresh duck blood + 250g sole fish fillet + 150g chicken gizzard + soup base + veggie platter + 4 dipping sauces

2-3 people

Note: Members can add ingredients at member prices (e.g., +10 yuan for half a pound of shrimp).

A:

• Timing: 1-hour delivery​ in urban core areas (members get priority dispatch); next-day delivery​ in suburbs/nearby cities (via cold-chain insulated boxes).
• Coverage: Available in major cities nationwide (remote areas excluded; check delivery availability by entering your address at checkout). Members get a "cross-city delivery fee waiver coupon" (1/month, up to 20 yuan off).
• Self-Pickup Option: Members can reserve pickup at nearby partner stores (free delivery fee, ready upon arrival; heating service available).

A: Points = member purchasing power! Redeem for practical perks:

• 1,000 points: Half a pound of fresh-cut sirloin beef OR 1 bag of spicy soup base.
• 2,000 points: 50-yuan no-threshold set meal voucher (stackable with member prices).
• 5,000 points: Voucher for a "2-person seafood set tasting" (new product, valued at 128 yuan).
• Points + Cash: 800 points + 30 yuan = 1 box of imported black tiger shrimp (300g); 1,200 points + 50 yuan = 1 box of Wagyu M5 beef roll.

A: Yes! Members have 3 tiers—more spending = higher tier = better perks:

Tier​

Upgrade Requirement​

Exclusive Benefits​

Regular Member

Sign up instantly

15% discount, 1:1 points accrual, 50-yuan birthday coupon

Gold Member

Total spending ≥ 2,000 yuan

20% discount, 1:2 points accrual, monthly "free meal lottery," priority tasting rights

Diamond Member

Total spending ≥ 5,000 yuan OR annual member

25% discount, 1:3 points accrual, 24/7 dedicated customer service, annual "hot pot ingredient gift pack" (includes rare items like snow crab)

A: Green channel for member after-sales—fast problem-solving:

• Hassle-Free Returns: Report issues (unfresh/missing items) within 2 hours of delivery. Members get an instant refund​ (no need to return items; system-approved).
• Enhanced Compensation: After confirming responsibility, receive an extra 50-yuan no-threshold coupon (non-members get 20 yuan).
• Dedicated Support: Diamond members contact a "member管家" (account manager) directly via phone (138-XXXX-XXXX) for 1-on-1 follow-up.

A: Yes! Join our "Membership Experience Week"​ (last week of each month):

• Non-members pay 9.9 yuan to try a "mini member set" (half portion beef + half portion shrimp + veggie platter, valued at 68 yuan).
• Orders during the experience week grant 7-day temporary membership​ (enjoy member prices + points accrual). Convert to full membership afterward (50% off first month).